We at Xamod Footwears want you to be completely satisfied with your order. If you are unsatisfied for any reason, please return your purchase for a store credit or an exchange. Kindly contact our Contact Service Team at [email protected] to request a return and to receive a Return Purchase Form.

Returns are accepted within 14 days of receiving your package. We ONLY accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship the items you wish to return with all tags attached. All returns will only be issued Store Credit (no cash refunds given) or you may also exchange it for another size or item of equal or lesser value. Store Credit issued has no expiry date, and you may use it at any time you want. Please note that shipping costs are expenses incurred during product returns. Express shipping costs are non-refundable and will not be reimbursed to customers who have paid for this extra service.

NB: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance. Xamod Footwears will not be held responsible for items lost during return shipping)

To ensure speedy service, please have the following information ready when you email us at [email protected] :

1 Order number

2 Product name

3 Reason for requesting Return Purchase Form

Defective or Wrong Items

If you received the wrong product from us, or if it arrives defective or damaged because of its transit, please contact our Customer Service Team at [email protected]  as soon as possible. Please also kindly provide your full order details. We will make sure that the situation is resolved ASAP.

NB: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance. Xamod Footwears will not be held responsible for items lost during return shipping)

Missing item(s) 

If you receive a package and it doesn’t include all items ordered, it might be due to weight restrictions/ coming from a different warehouse. Simply email us at [email protected] with your order number and item(s) received, and we will get back to you as soon as we can.